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Step 1: Right-click on the Start button and select Device Manager from the menu. If the cable isn’t connected correctly, the brick won’t receive power from the electrical socket.Īnother option is to reinstall the battery driver in Windows 10:

Make sure the power cable is firmly seated in the power brick.

Grab a 65-watt power supply if you need the additional USB port. You’ll need a power adapter supporting 60 watts and USB-C PD 2.0 to bypass the standard Surface Connect method.

Plug the power adapter into a different source, like another wall outlet.

Unplug the power adapter from your Surface device, rotate the connector 180 degrees, and reconnect.

If that doesn’t work, here are a few other possible fixes: Step 6: Reconnect the power supply to the Surface Connect port and then connect to the electrical outlet. Step 5: Clean all connections with a soft cloth. Step 2: Disconnect the power adapter from the electrical outlet. Step 1: Disconnect the power adapter from the Surface Connect port.

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